The short version
- You can play without an account. In offline mode, nothing about your play leaves your device.
- If you sign in, we store your account, your cloud save, and gameplay and performance data that helps us fix and balance a pre-release game.
- We don't sell your data, show ads, or use your data for advertising.
- Other players can see your callsign and leaderboard results.
- You can permanently delete your account and its data at any time, in the Game (HQ → Account → Delete Account) or at deadlane.com/delete-account.
1. Who we are
DEADLANE is developed and published by Deadlane Software LLC, a Texas limited liability company (“we”, “us”). We are responsible for the personal information described in this policy. This policy covers the DEADLANE game and Windows launcher (together, the “Game”), DEADLANE accounts, and the deadlane.com website.
The Game is in a closed beta. As we add features (for example real-money purchases or new sign-in options), we will update this policy before those features go live.
2. What we collect
Account information
When you create or sign in to a DEADLANE account we receive:
- Email and password if you sign up with email. Passwords are stored by our authentication provider in hashed form; we never see them.
- Sign-in provider details if you sign in with Google or Discord: an account identifier from that provider plus the basic profile information it shares with us, such as your email address and, depending on the provider, your name or username and profile picture.
- Identifiers we assign: an internal account ID and a public Commander ID (for example “DL-A1B2C3”).
- Your callsign: the display name you choose. Callsigns are automatically filtered for offensive words.
Game data
- Your cloud save: progress, research, loadouts, settings, in-game currency balances (Scrap, Data, Buck Bucks), cosmetics, and a history of in-game store transactions and grants. During the beta these transactions are test grants and no real money is charged.
- Leaderboard entries: your callsign, rank, best result, Operator Rating and when you achieved it.
Gameplay and performance data
While you are signed in, the Game sends us:
- Match reports at the end of each mission: the mode and mission, outcome, duration, your loadout, the cards you were offered and picked, damage statistics, and frame-rate and memory statistics.
- Session reports when the Game starts: app version, load times, whether the previous session closed unexpectedly or ran low on memory, and device temperature state.
- Device information: device model and type, operating system, CPU, GPU and graphics driver, memory, screen size, resolution and refresh rate, battery level and charging status, and system language.
- Diagnostic logs: if the Game crashed, ran out of memory or logged errors, the last part of its technical log (up to roughly 200 lines) is uploaded the next time you start the Game.
- An install identifier: a random ID created on first launch and stored with your save. It is not a hardware or advertising identifier.
Discord community link
If you choose to link Discord to claim the community reward, we ask Discord for your Discord user ID and to confirm that you are a member of the DEADLANE Discord server. We store your Discord user ID, the server ID and when you claimed. We don't store your Discord username, messages or access token.
Support and website
- Messages you send us, such as support emails, including your email address and whatever you choose to include.
- Email sign-ups on deadlane.com, if you ask to be notified about the Game.
- Website analytics: deadlane.com uses Cloudflare Web Analytics, which counts page visits (page address, referring site, browser and device type, and approximate country) without cookies and without tracking you across other sites. It is turned off on the account deletion page.
- Server logs: like any online service, our hosting and backend providers automatically log technical request data, including IP addresses, for security and operation. We don't use IP addresses to build profiles or find your precise location.
What we don't collect
We don't collect your precise location, contacts, photos, microphone or camera data, your device's advertising ID, or payment card details. The Game contains no advertising or third-party analytics trackers.
Offline mode
If you play offline without signing in, your save and match history stay in files on your device and are not sent to us.
3. How we use it
- To run the Game: create and secure your account, sync your save between devices, run leaderboards, and grant rewards.
- To fix and improve the Game: find crashes and performance problems, balance missions and cards, and decide what to build next. This is the main purpose of the closed beta.
- To keep it fair and safe: prevent cheating and reward abuse (for example, one Discord reward per Discord account), and enforce our Terms of Service and EULA.
- To communicate with you: respond to support requests and send service messages about your account or the beta. We will only send marketing email if you have asked for it, and you can unsubscribe at any time.
- To meet legal obligations and protect our rights.
If you are in the European Economic Area or the UK, we rely on these legal bases: performing our contract with you (running the Game and your account); our legitimate interests in fixing, balancing and securing a pre-release game (gameplay, performance and diagnostic data); your consent where we ask for it (for example the Discord link and marketing email); and legal obligations.
4. What other players see
Signed-in players can see your callsign and your leaderboard results (rank, best result, Operator Rating and the time you achieved it) on boards you appear on. Choose a callsign that doesn't identify you if you prefer to stay anonymous. Your email, Commander ID and sign-in details are not shown to other players.
6. How long we keep it
- Account and game data: for as long as your account exists.
- Gameplay, performance and diagnostic data: for as long as your account exists, unless we delete or anonymize it sooner. We may keep aggregated statistics that no longer identify you, such as overall mission win rates.
- Support messages: as long as needed to resolve your request and keep reasonable records.
When you delete your account, the account and everything linked to it (profile, cloud save, leaderboard entries, Discord reward claim, and gameplay, session and diagnostic data) are deleted from our game systems immediately, in a single step. Deleted accounts can't be restored, including by support.
Our infrastructure provider also keeps service logs, which can include IP addresses and request details, and takes daily disaster-recovery backups of our database. Under our current plan, those logs and backups are available to us for about seven days. Copies of deleted data in them age out on the provider's own schedule; we don't edit them individually, and we never use them to restore deleted accounts. Files stored on a player's own devices stay there until the Game is uninstalled. We may keep limited information where the law requires it or to resolve disputes.
Beta resets: we may reset game progress during or at the end of the beta (see our Terms). A reset clears progress; it does not delete your account.
7. Your choices
- Play offline to keep your play data on your device.
- Change your callsign in the Game at any time.
- Sign out in the Game; this removes your sign-in session from the device.
- Discord: linking is optional. Ask us to remove a link through support@deadlane.com.
- Delete your account in the Game (HQ → Account → Delete Account) or at deadlane.com/delete-account. You'll sign in to prove the account is yours, then confirm.
Diagnostic and gameplay reporting is part of how a signed-in closed beta works; if you don't want it, play offline.
8. Your rights
Depending on where you live, you may have the right to access the personal information we hold about you, correct it, delete it, receive a copy in a portable format, object to or restrict certain processing, and withdraw consent. We offer these rights to all players regardless of location.
To delete your account, use the self-service options above; they take effect immediately. For other requests, email support@deadlane.com from the address on your account (or include your Commander ID). We may need to verify your identity, and we will respond within 30 days, or sooner where the law requires. You may use an authorized agent where the law allows. We won't treat you differently for exercising your rights.
If you are in the EEA or UK, you may also complain to your local data protection authority.
9. Children
The Game is not directed to children under 13, and you must be at least 13 (or the minimum age in your country) to create an account. We don't knowingly collect personal information from children under 13. If you believe a child has given us personal information, contact us and we will delete it.
10. Security
Data is encrypted in transit between the Game and our servers. Access to player data is restricted by account-level security rules, and staff access is limited to authorized team members. No system is perfectly secure; please use a strong, unique password.
11. Where data is processed
We are based in the United States. Our account and game database is hosted by Supabase in Canada (Central region). Our other service providers, including Cloudflare, Google, Discord and Unity, may process data in the United States and other countries where they operate. If you are outside those countries, your information will be transferred there; where required, we rely on appropriate safeguards such as adequacy decisions or the European Commission's Standard Contractual Clauses.
12. Changes to this policy
We will update this policy as the Game develops. For material changes we will give notice in the Game or by email before they take effect. The date at the top shows when it was last updated.
13. Contact
Deadlane Software LLC
5473 Blair Rd. Ste 100 #498408
Dallas, TX 75231
Email: support@deadlane.com